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Resolved INC-2026-0046

Windows VPS RDP Servers Experiencing Internet Connectivity Issues After Virtualizor Update

Internet connectivity is unavailable on some Windows VPS instances accessed via RDP following the latest Virtualizor update.

We are investigating an issue affecting internet connectivity on Windows VPS instances following the recent Virtualizor platform update.

Customers may still be able to connect to their Windows VPS through Remote Desktop Protocol (RDP), but the VPS may not have working outbound internet connectivity. This can affect activities such as accessing websites, downloading updates, installing software, and other services that require internet access.

Our technical team is currently investigating the underlying networking and virtualization configuration to identify the cause and restore normal connectivity.

Impact: Windows VPS instances may experience loss of outbound internet connectivity.
Affected platform: Windows VPS / RDP
Started: Following the recent Virtualizor update
Current status: Investigating

We will provide further updates as more information becomes available.

Updates

  1. Resolved

    There is a network connectivity issue with the Virtualizer. and New version of Virtualizer will resolve it.

  2. Investigating Virtualizor Team Investigating the Issue

    We have reported the Windows VPS internet connectivity issue to the Virtualizor team, and their technical team is currently investigating the problem.

    Customers may continue to experience internet connectivity issues on affected Windows VPS instances while RDP access may remain available.

    We are actively coordinating with the Virtualizor team and will provide another update as soon as we receive further information or a resolution.

  3. Investigating Incident opened

    Internet connectivity is unavailable on some Windows VPS instances accessed via RDP following the latest Virtualizor update.

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